Armagh City, Banbridge and Craigavon Borough Council - Anytime Booking

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Attention

Attention

Guidance on Amending Pitchup Bookings

Cancelling Bookings

If you need to cancel a Pitchup Booking make sure you also cancel it on Pitchup. If a booking is not cancelled on both sides it will result in differences in data.

Amending Bookings

1. Moving a booking between pitches
A booking can be safely moved and the availability will be reflected on Pitchup within 15 minutes.

2. Extending the date range of a booking
In this scenario a booking may need to be extended by one or two days either side of the existing booking.
You have a few options.

You can amend the booking in Pitchup via the flagging system. Once flagged as amended, it will move to the new dates you've requested. You will also need to make sure you move the booking to the same dates on Anytime.
You block off the date/s required. The block offs will then sync with Pitchup.
You create a new booking. This will sync with Pitchup. The downside here is you will need to take payment at the point of booking or end up having to chase the customer for additional fees at a later date. Either way the Pitchup PayUp routine will still run.

3. The Customer wants to move the date range completely
You can amend the booking in Pitchup via the flagging system. Once flagged as amended, it will move to the new dates you've requested. You will also need to make sure you move the booking to the same dates on Anytime.

Attention

Guidance on Amending Pitchup Bookings

Cancelling Bookings

If you need to cancel a Pitchup Booking make sure you also cancel it on Pitchup. If a booking is not cancelled on both sides it will result in differences in data.

Amending Bookings

1. Moving a booking between pitches
A booking can be safely moved and the availability will be reflected on Pitchup within 15 minutes.

2. Extending the date range of a booking
In this scenario a booking may need to be extended by one or two days either side of the existing booking.
You have a few options.

You can amend the booking in Pitchup via the flagging system. Once flagged as amended, it will move to the new dates you've requested. You will also need to make sure you move the booking to the same dates on Anytime.
You block off the date/s required. The block offs will then sync with Pitchup.
You create a new booking. This will sync with Pitchup. The downside here is you will need to take payment at the point of booking or end up having to chase the customer for additional fees at a later date. Either way the Pitchup PayUp routine will still run.

3. The Customer wants to move the date range completely
You can amend the booking in Pitchup via the flagging system. Once flagged as amended, it will move to the new dates you've requested. You will also need to make sure you move the booking to the same dates on Anytime.

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